FAQ Local Removals Gold Coast

Will my truck be big enough?
How do I know my removalist will be professional?
Can I help with the move?
Do you move pianos or pool tables?
Is there a cancellation fee?
How much notice is required to book?
When do I pay for my removal?
What payment methods do you accept for my removal?
Is there a minimum purchase for the free carton delivery?
How is the removal time calculated?
Do I need insurance?
Can you pack my cartons for me?
 Will my truck be big enough?

With Gold Coast Local Moves Gold Coast Removalists Your truck is guaranteed to be big enough for your local removal on the Gold Coast. If we have to make a second trip because the truck was too small, the extra travel time is free of charge. This is called our “One Truck One Trip Guarantee”.

How do I know my removalist will be professional?

All of our Gold Coast Removalists are qualified to the high standard of our Australian Removal Quality System giving you peace of mind of a high quality removal.

Can I help with the move?

Yes. The more you help the faster the move will go. This doesn’t mean you are required to lift anything. Simply by being organised you can save a lot of time and therefore money (see our Handy Hints). You can do as much or as little as you wish, it’s your call! For occupational health and safety reasons customers are not permitted inside any Gold Coast Local Moves truck.

Do you move pianos or pool tables?

Yes our Gold Coast Removalists do move pianos or pool tables however, moving pianos and pool tables can be a specialised service. It is for this reason that we need to be made aware of these requirements upon booking your removal. This may require more than 2 men and therefore a new hourly rate will be quoted for you.

Is there a cancellation fee?

No. All local removal bookings are 100% obligation free.

How much notice is required to book?

It is best to book 2 weeks in advanced to have the best chance of availability for your removal day. The minimum notice required is 24 hours.

When do I pay for my removal?

Full payment for the removal is required on completion of your removal to the driver.

What payment methods do you accept for my removal?

We accept payment of Visa/MasterCard Eftpos cards and cash. Each Gold Coast Local Moves truck carries a mobile eftpos machine, wich is handy when you are unsure of the exact cost of your move.

When do I pay for my packing materials?

When ordering on-line or upon delivery of packing materials

What payment methods do you accept for my packing materials?

You can purchase your packing materials using our quick & easy on-line Box Shop and pay by credit card or pay pal or you can place your order over the phone and pay by credit card or eftpos at delivery.
Is there a minimum purchase for the free carton delivery?

No. You can order a roll of tape or 1000 boxes. No delivery charge is applicaple inside the Gold Coast area, EVER

How is the removal time calculated?

The minimum charge time is 2 hours. The final time is calculated in increments of 15 minutes. Travel time is only added when the pick up or delivery address is outside of the Gold Coast.

Do I need insurance?

It is illegal for us to provide you with accidental breakage or truck accident insurance as part of the hourly rate charge. It is for this reason that it is up to you to organise your own insurance. Please be aware of any removalist that attempts this- be very aware! If you are in ANY doubt please feel free to contact us.

Can you pack my cartons for me?

Yes. Our team of Gold Coast Removalists at Gold Coast Local Moves are experienced packers. Just let us know prior to the removal so we can allow enough time for the pack as well as the removal. The packing is simply charged on the same removal hourly rate. Supply of packing material is an additional charge.

Feel free to contact us if you have any further queries regarding your upcoming move.